A Structured Approach to Every Transaction
From first inquiry to delivery follow-up — a clear, documented process for every trade engagement. We apply the same structured approach to every inquiry we receive.
Inquiry Received
Every engagement begins with a formal inquiry. We receive trade inquiries by email or through our website. Preliminary information required: product, quantity, origin or destination, timeline, and contact details.
Requirement Reviewed
We review the inquiry against our sourcing capability and product category knowledge. If the inquiry falls within our scope, we respond with a request for further specification or an initial indication of our ability to support.
Buyer / Supplier Qualified
Before proceeding, we conduct basic qualification of the counterparty — reviewing company background, trade registration where available, and the credibility of the inquiry. We do not proceed with unverifiable parties.
Specification & Documentation Check
We align on product specifications, quality requirements, packaging, and documentation requirements. For commodities, this includes grade, origin, and certification. Documentation requirements are established before commercial terms are discussed.
Commercial Terms Coordinated
We coordinate commercial terms between buyer and supplier — including price, quantity, payment terms, delivery terms (Incoterms), and timeline. All commercial terms are documented and confirmed in writing before proceeding.
Logistics & Shipping Coordinated
With commercial terms confirmed, we coordinate logistics and shipping arrangements — working with freight forwarders, shipping agents, and logistics partners aligned to the agreed Incoterms.
Payment & Documentation Aligned
We coordinate payment and banking documentation — commercial invoices, packing lists, certificates of origin, quality inspection certificates, and any additional documents required. No goods are shipped without required documentation in place.
Delivery Follow-Up & Relationship
Following shipment, we track delivery progress and maintain communication with all parties through to successful delivery. We treat every transaction as the foundation for a longer-term trading relationship.
No Unsupported Commitments
Pergamus does not make commitments on product availability, pricing, or delivery timelines without confirmed supplier verification and documented commercial terms.
Documentation at Every Step
Each stage of the process is supported by the relevant documentation — from inquiry records and specification sheets to commercial invoices, certificates, and shipping documents.
B2B Only
The trade process described applies to B2B engagements only. Pergamus does not process retail, consumer, or speculative inquiries. All parties are subject to qualification before proceeding.
An Illustrative Trade Engagement
Buyer submits inquiry for 500MT of wheat flour, FOB, destination Egypt, with timeline.
Pergamus reviews the inquiry against category knowledge and current sourcing capability.
Buyer company is verified. Supplier options are identified and qualified against specification.
Flour grade, protein content, packaging, origin, and phytosanitary requirements confirmed.
Price, quantity, payment terms (LC), delivery terms (FOB), timeline agreed in writing.
Freight forwarder engaged. Port of loading confirmed. Shipping schedule aligned.
Commercial invoice, packing list, certificate of origin, phytosanitary certificate, and BL coordinated.
Shipment confirmed. Tracking maintained. Successful delivery confirmed and relationship noted.
Illustrative only. Actual transactions vary by product, parties, market conditions, and documentation requirements.
Ready to Start an Inquiry?
Send us your trade requirement and we will begin the process. All inquiries are handled directly.
B2B inquiries only · All engagements subject to qualification · info@pergamus.ae